How long is the order processing time?
We will need 1-2 working days to pack and dispatch your order via our delivery service partners.
After your parcel is picked up by our delivery service partner, the time taken for your parcel to reach you depends on the mode of delivery you chose. Please refer to the table below for more information.
How much does shipping cost and how long is delivery time?
Delivery time in working days (after dispatch)
Rate per order
|Self-Collection (only in Singapore)||1 - 3 days||FREE|
|Singapore express courier||1 day||$4.00 Flat fee. Free delivery above $100|
Malaysia standard courier
3 - 6 days
$10 Flat fee
Other Asian countries except Myanmar, Laos, Cambodia, Japan
2 - 7 days
$25 for first 3 pieces + $10 for every 3 additional pieces
|Oceania and Japan||2 - 7 days||$30 for first 3 pieces + $15 for every 3 additional pieces|
US, Europe, and rest of the world
Max 8 days
$40 for first 3 pieces + $20 for every 3 additional pieces
|All international orders above 30 pieces||2-8 days||Shipping quote will be given by our customer service team. Might range from SGD200 onwards|
**All local & international deliveries are handled by our assigned courier partners. Please note that all delivery time is effective only after your order has been picked up by our delivery service partner.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Please note that all international delivery times are subjected to customs clearance.
Self-Collection at Singapore retail outlets
Please note that we need 2-3 working days to pack and deliver your parcels to our stores. All stores in Singapore will be available for self collection.
We will email you once your order is ready for collection. Please collect your parcel within 1 week. Any uncollected parcels will be returned back to warehouse and our customer service team will contact you for an alternative shipping method.
Click here to view our list of outlets and their opening hours.
I placed a successful order but why I did not receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.
All registered parcels come with a tracking number. Your tracking number will be sent to your email and SMS notification. You may visit http://www.ninjavan.sg/ to track your parcel. For overseas parcels, please key in your tracking number at http://www.dhl.com.sg/ > track & trace.
I have a missing item in my order?
Your order may be sent separately. Hence, do check your email inbox for any notification from us. In the event that you do not receive any notification from us, kindly contact us firstname.lastname@example.org and we will reply to you as soon as possible.
What is your return policy?
Do you restock your products?
Depending on the demand of the product, we do restock some of our products within 30 days once they are out of stock. Please check out our backorder tab on the website to purchase the out of stock product.
I ordered an arriving soon item but it has not arrived.
If you have ordered an "Arriving Soon" item/s, kindly note that it is a preorder and the estimated arrival date is as stated on the website. It will take up to 8 weeks to reach our warehouse. Upon arrival, you will receive a "Preorder Arrived" email from us. Once packed & dispatched from our warehouse, you will receive another notification email stated "Order Dispatched".
If you opted for courier, do allow 1-3 working days for the parcel to reach you. If you opted for "Click & Collect" at our store, kindly pick up your parcel within 7 days after you receive order dispatch email.
If you have ordered both in-stock and arriving soon item in the same order, please note that we will dispatch your in-stock item/s within 1-3 working days. Your arriving soon item will be dispatched in a separate parcel.
Where can I find your shoes?
All footwear items are sold online only.
How to become a member?
Spend $150 on regular items in a single receipt at any of our 11 Singapore outlets, Malaysia outlet or online to obtain your lifetime membership program. Our membership program applies to both Singapore & Malaysian customers.
What are the benefits?
You are entitled to 10% off regular merchandise online & retail outlets as well as 20% off your birthday month only at Singapore & Malaysia retail outlets upon presenting your identification card at the cashier.
How do I receive my online code if I qualify as a member at MDS retail outlet?
To receive your online membership code, you need to:
- Photocopy your IC & membership card front & back.
- Email it to email@example.com
- Online membership discount code will be sent to your email within 3 working days. Kindly enter the code upon checkout in the shopping cart page to enjoy the discount.
How do I receive my membership card & discount code if I qualify as a member online?
Your online membership discount code will be sent to your email within 3 working days after your order is received. Additionally, your membership card will be mailed to you together in the same parcel that you qualify as a member.
Gift cards come in $30 and $50 values and are available for purchase in Singapore retail stores only.
Yes. Click here to view our list of outlets.
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MDSCOLLECTIONS LLP reserves the right to amend any policy or terms and conditions at any time without prior notification. In the event of any form of dispute, MDSCOLLECTIONS LLP has the right to the final decision.
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